RETURN & REFUND POLICY

At Rootiva, we take great care in ensuring that our products reach you in the best possible condition. As our products are food items, we currently do not offer returns or refunds once an order has been delivered, except in cases where the product is received in a damaged, defective, or incorrect condition.

If you receive a damaged package, incorrect product, or an item that is unfit for consumption, please contact us within 48 hours of delivery with clear images of the product, packaging, and invoice. Once the issue is verified, we will offer a suitable resolution, which may include a replacement or a refund, at our discretion.

Refunds, if approved, will be processed to the original mode of payment used during purchase. Please note that it may take 5–7 business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

Rootiva shall not be responsible for refund requests arising from incorrect address details, failed delivery attempts, or delays caused by third-party logistics partners once the order has been dispatched.

Products purchased during sales, promotions, or discounted offers are not eligible for refunds unless they arrive damaged or incorrect.

We encourage customers to carefully review product details before placing an order. For any concerns related to refunds or order issues, you may reach out to us at info@rootiva.fit or call 9717366829, and our team will be happy to assist you.